Page 6 - D14189 - LABMA - Nov-Dec 18 Reporter-Final v3_Web2

Message from the CHAIR

ron's ramblings

RON SCHELL ’m not sure exactly when you will receive this This has happened to my own female staff.
Schell Home Hardware I ssue ( s t e ost o ce st on str e ). oes I’ve often said to a customer, “Hey, she knows
more than me – talk to her.” I’ve also said that
anybody notice a difference when they are
Building entre, or n ersus en t e are not o does a about my male employees, too. I’m just a
Stouffville, O o ern ent a enc a e t e a t to str e Walmart greeter!
Normally I’m not political or religious and I don’t But one thing that I do that we should all do
give a hoot about stupid stuff but this sure is is when I phone a supplier/vendor (for the French
dumb! We should rename the crown corporation reader) and a e a e ans ers t e one I
“Fed Up” but I’m sure another carrier might be a a s a a s (tr n to u ord count) as
pissed off. this is the order desk. I do not say “can you give
I attended the Hardlines Conference last me the order desk” as I don’t want to insult the
week in lovely, lovely Niagara-on-the-Lake in lady who might actually be on the order desk and
the beautiful, beautiful Queen’s Landing Hotel. not reception. Try this every time you are placing
If you and your spouse, friend or an inquiry about an order on the phone.
My wife s credit whoever haven’t been to Niagara- I would like to wish a Merry Christmas to all
on-the-Lake, GO! o our readers (a t o o ou) and to t e
card was stolen but Go for the great restaurants, staff (all four of you – Dave, Carolyn, Joanne (the
I m not reporting it ne ards s o n ( as store) r nc ) and enn ). No o d on... t e r nc
etc.! It’s a great place to burn yours turned out to be a good person.
cause the thief is and your spouse’s credit cards. My Since I turned 12, I haven’t believed in Santa
spending less than wife’s credit card was stolen but Claus; although past president Ken Forbes bears
I’m not reporting it ‘cause the thief a slight resemblance, he doesn’t give away any
she would is spending less than she would! resents c ea s ate. No or t e rst t e
Speaking of quality time, my wife in ages, I believe and I have a wish. I wish for
and I now go out to dinner twice a chair – yes a chair! That is a vice Chair for the
a week – she goes on Tuesdays and I go on LBMAO. Please Santa, so I don’t have to endure
Thursdays... another 2 years of being under pressure from
Back to the conference (which felt like I was Joanne to write 12 more issues for the Reporter!
ac n un ers t ut t s t e I as so er)
very, very informative. Some speaker talked
about “the brand” on a product/service level;
others “the brand” on a company level. Others
discussed their personal story growing up in this
industry. Easy to compare it with your own story.
One of the speeches that stuck with me was
Jillian Sexton, COO of Hector Building Supplies
(N ) and ner o er ood I (P I).
She related her story of growing up in a male-
or ented ndustr and o d cu t t can e as
a female to be recognized for what you do and
what you know.

6 LBMAO Reporter -November-December 2018 www.lbmao.on.ca