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SEPTEMBER-OCTOBER 2025
REPORTER
Serving the lumber & building materials, hardware
and home improvement industry in Ontario
15 16 18
COLUMNS FEATURES
4 Letter from the Chair: "Networking: Your Secret Weapon in a 15 Best Practises to Avoid Credit Card Chargebacks
Chaotic Market" by Barbara Schering by Stefano Corradini, Baseline Payments
6 Message from the President: "Our Methods Are Changing 16 5 Greetings that Boost Sales to Walk-in Visitors
But the DNA is Constant" by Trevor Small by Jeff Mowat
18 The Story We Tell: How Narrative Transforms Talent
DEPARTMENTS Acquisition in Building Materials
by Paul Huffman, Talent Hunt Inc.
8 Calendar of Events 21 LBMAO Golf: Chase for the Cup
9 Industry News
22 Obituaries
22 Index to Advertisers
THE LUMBER AND BUILDING MATERIALS ASSOCIATION OF ONTARIO
EXECUTIVE COMMITTEE STAFF Return undeliverable Canadian- PRINTING
addressed mail to:
CHAIR PRESIDENT/EDITOR-IN-CHIEF Mini Giants
Barbara Schering, North Bay Trevor Small The Lumber and Building Canada Post Canadian
Materials Association of Ontario
VICE CHAIR DESIGN & COMPOSITION/MARKETING 120 Traders Blvd E, Unit 112 Publication Mail Sales Product
Kyle Schell, Stouffville Carolyn Buffa Agreement PM#40970027
Mississauga, ON L4Z 2H7
IMMEDIATE PAST CHAIR ASSISTANT EDITOR Tel: 905.625.1084
Rebecca Gravelle, Renfrew Joanne Moquin Fax: 905.625.3006
TF: 888.365.2626 /LBMAO
RETAILER DIRECTOR ACCOUNTING ADMINISTRATOR/AD SALES E-mail:
Harvey de Leeuw, Kincardine Gail Gwozdz tsmall@lbmao.on.ca
RETAILER DIRECTOR ACCOUNTANT Web: www.lbmao.on.ca
Frank Danch, Port Colborne Nick Tsimidis /LBMAO
PROUD MEMBER OF THE BMCC
SUPPLIER DIRECTOR
Dave Ludolph, Halton Hills
www.lbmao.on.ca LBMAO Reporter - September-October 2025 3
